How to Reset your BlackBerry ID Password

Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow. To see if a BlackBerry ID account is confirmed, login to the BlackBerry ID account, 
select Account Details and locate the Email Status field. 
For instructions on confirming the BlackBerry ID account follow KB34137.

If the password for a BlackBerry ID account has been forgotten and the login is unsuccessful, follow the steps below to reset the password or generate a password reset email:

1. Browse to the following URL using a desktop browser, the Browser on the BlackBerry smartphone or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
2. Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then click Submit.
3. Enter the Answer to the Password Recovery Question, then click OK. (Answering the recovery question is only required if the BlackBerry ID account is not confirmed)
4. A confirmation message will be displayed A password reset email has been sent to email@domain.com , at which point, a reset email will be delivered to the associated email address inbox.
5. Login to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the BlackBerry smartphone or the browser on the BlackBerry PlayBook.
6. Locate the password reset email and select the Change your BlackBerry ID password link.
   Note: The BlackBerry ID reset email will come from bbidpw-donotreply@blackberry.com If the email is not found in the inbox, check the Spam or Junk folder.
7. When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.
   Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed. 
8. A confirmation message will display once the changes have been saved successfully.
9. Moving forward use the newly created password whenever logging into BlackBerry ID.

Note: If the BlackBerry ID email address is a BlackBerry mail address (e.g. <username>@tmo.blackberry.net), the BlackBerry ID password reset email will not be received on the BlackBerry smartphone. Since the BlackBerry mail address is not accessible from a computer, the steps outlined in KB28111 will need to be performed.